Privacy policy
Prestige Horizon Travel (Pty) Ltd
Effective Date: 9 August 2026
Prestige Horizon Travel (Pty) Ltd (“Prestige Horizon Travel”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, request a quotation, make a booking, contact us, or use our travel-related services.
This policy is intended to apply in accordance with applicable South African privacy and data-protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.
1. Who We Are
Prestige Horizon Travel (Pty) Ltd is a South African travel management company providing travel planning, booking, accommodation, activities, holiday packages, transfers, and related travel services.
Email: info.prestigehorizontravel@gmail.com
Website: prestigehorizontravel.co.za
For privacy-related enquiries, please contact us using the email address above.
2. Information We Collect
Depending on the services you request, we may collect personal information such as:
Personal Details
- Full name and surname
- Date of birth
- Gender where required for a booking
- Identification or passport information
- Nationality
Contact Details
- Email address
- Telephone or mobile number
- Residential or postal address where required
- Emergency contact information where necessary
Travel Information
- Travel dates
- Destination
- Accommodation preferences
- Flight information
- Passenger information
- Activity preferences
- Special travel requirements
- Booking history
Payment Information
We may receive information relating to payments made for our services.
Where payments are processed through third-party payment providers, payment information may be processed directly by those providers according to their own privacy policies and security procedures.
We do not intend to unnecessarily retain full payment-card information.
Website Information
When you use our website, certain technical information may be collected automatically, such as:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages visited;
- Website interactions;
- Referring website; and
- General usage information.
3. How We Collect Information
We may collect personal information when you:
- Visit our website;
- Submit a contact form;
- Request a quotation;
- Make a booking;
- Communicate with us by email, telephone, WhatsApp, or social media;
- Subscribe to marketing communications;
- Purchase a travel service;
- Participate in promotions; or
- Voluntarily provide information to us.
We may also receive information from travel suppliers or service providers where necessary to manage your booking.
4. Why We Collect Personal Information
We may use personal information to:
- Provide travel quotations;
- Process bookings;
- Arrange flights and accommodation;
- Arrange activities and transfers;
- Communicate with clients;
- Confirm reservations;
- Process payments;
- Provide customer support;
- Manage cancellations and refunds;
- Respond to enquiries;
- Improve our services;
- Maintain business records;
- Prevent fraud or misuse;
- Comply with legal obligations; and
- Send marketing communications where permitted.
We only seek to collect information that is reasonably necessary for the purpose for which it is being processed.
5. Sharing Personal Information
Travel arrangements often require us to share certain information with third parties.
Depending on your booking, this may include sharing relevant information with:
- Airlines;
- Hotels;
- Resorts;
- Safari lodges;
- Tour operators;
- Activity providers;
- Transport and transfer providers;
- Cruise operators;
- Payment providers;
- Booking platforms;
- Technology and service providers; and
- Government or regulatory authorities where legally required.
We aim to share only information reasonably necessary to provide the requested service or comply with applicable legal obligations.
6. International Transfers
Some travel suppliers or technology providers may be located outside South Africa.
Where personal information needs to be transferred outside South Africa, Prestige Horizon Travel will take reasonable steps to ensure that the transfer is handled in accordance with applicable privacy laws and appropriate safeguards.
International transfers may be necessary to process certain travel bookings, particularly where a client is travelling internationally.
7. Marketing Communications
Where permitted by law, we may use your contact information to send information about:
- Travel specials;
- Holiday packages;
- New destinations;
- Promotions;
- Accommodation;
- Travel experiences; and
- Prestige Horizon Travel updates.
You may unsubscribe from marketing communications at any time.
If you no longer wish to receive marketing communications, you can contact us at:
info.prestigehorizontravel@gmail.com
We will take reasonable steps to process your request.
8. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and support marketing or analytics.
Cookies may be provided by Prestige Horizon Travel or by third-party services used on our website.
You can adjust cookie settings through your browser. Disabling certain cookies may affect the functionality of parts of the website.
Where required, we will request appropriate consent before using non-essential cookies.
9. How We Protect Personal Information
We take reasonable technical and organisational measures to protect personal information against:
- Loss;
- Unauthorised access;
- Unauthorised disclosure;
- Misuse;
- Alteration;
- Destruction; and
- Other unlawful processing.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Clients should therefore avoid sending unnecessary sensitive information through unsecured communication channels.
10. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required by law, contractual obligations, accounting requirements, or legitimate business purposes.
The retention period may vary depending on the type of information and the reason it was collected.
When information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it where appropriate.
11. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or outdated information;
- Request deletion of information where legally permitted;
- Object to certain forms of processing;
- Withdraw consent where processing is based on consent;
- Object to direct marketing;
- Request information about how your personal information is being processed; and
- Lodge a complaint regarding the handling of your personal information.
Some requests may be subject to legal or contractual limitations.
12. Accuracy of Personal Information
Clients are responsible for providing accurate and up-to-date information.
This is particularly important for travel bookings because incorrect names, passport information, dates of birth, or other details may result in additional costs, booking changes, or travel difficulties.
Please notify us promptly if any personal information provided to us changes.
13. Children's Personal Information
Our services are not specifically directed at children.
Where travel arrangements involve minors, personal information may be collected from a parent, legal guardian, or other authorised person where necessary to arrange the booking.
We will handle such information in accordance with applicable law.
14. Third-Party Websites
Our website may contain links to third-party websites, including airlines, accommodation providers, activity operators, payment platforms, and other travel-related businesses.
Once you leave the Prestige Horizon Travel website, the privacy policy of the third-party website will apply.
We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage users to review the privacy policies of third parties before submitting personal information to them.
15. Data Breaches
If Prestige Horizon Travel becomes aware of a security compromise involving personal information, we will take reasonable steps to investigate, contain, and address the incident.
Where required by applicable law, affected individuals and/or the relevant regulatory authority will be notified in accordance with the applicable legal requirements.
16. Complaints
If you believe that your personal information has been handled improperly, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
Privacy enquiries and complaints can be sent to:
Email: info.prestigehorizontravel@gmail.com
You may also have the right to lodge a complaint with the relevant South African information-protection authority where applicable.
17. Changes to This Privacy Policy
Prestige Horizon Travel may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
The updated version will be published on our website with a revised effective date.
We encourage you to review this page periodically.
18. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
Prestige Horizon Travel (Pty) Ltd
Email: info.prestigehorizontravel@gmail.com
Website: prestigehorizontravel.co.za
Last Updated: 9 August 2026