Terms of service
TERMS OF SERVICE
Prestige Horizon Travel (Pty) Ltd
Effective Date: 9 August 2026
Welcome to Prestige Horizon Travel. These Terms of Service govern the use of our website, travel planning services, quotations, bookings, and other services provided by Prestige Horizon Travel (Pty) Ltd (“Prestige Horizon Travel”, “we”, “us”, or “our”).
By using our website, requesting a quotation, making a booking, or purchasing any travel service through us, you acknowledge that you have read, understood, and agreed to these Terms of Service.
1. About Prestige Horizon Travel
Prestige Horizon Travel is a South African travel management company that assists clients with arranging travel services, including accommodation, flights, activities, transfers, holiday packages, tours, and other travel-related services.
Depending on the booking, some services may be provided directly by independent third-party suppliers, including hotels, resorts, airlines, tour operators, activity providers, transport companies, and other travel businesses.
2. Quotations
All quotations provided by Prestige Horizon Travel are subject to availability and supplier confirmation.
Unless otherwise stated:
- A quotation does not guarantee availability.
- Prices may change before a booking is confirmed.
- Supplier prices, taxes, fees, exchange rates, availability, and other charges may affect the final price.
- A quotation is only confirmed once the required payment has been received and the booking has been confirmed by Prestige Horizon Travel and/or the relevant supplier.
- Quotations may contain expiry dates. After the expiry date, prices and availability may need to be reconfirmed.
3. Making a Booking
A booking becomes confirmed only after:
- The client has accepted the quotation or booking proposal;
- The required deposit or full payment has been received; and
- Prestige Horizon Travel and/or the relevant supplier has confirmed the booking.
By making a booking, the client confirms that all information provided to us is accurate.
This may include names, identification details, passport information, travel dates, contact details, passenger information, and any other information required to process the booking.
4. Payments
Payment requirements vary depending on the service and supplier.
The required deposit, instalment schedule, balance payment date, and payment method will be communicated to the client before or at the time of booking.
The client is responsible for ensuring that payments are made by the applicable due dates.
Failure to make payment on time may result in:
- Cancellation of the booking;
- Loss of the deposit;
- Loss of availability;
- Changes to the price;
- Supplier cancellation penalties; or
- Other charges imposed by the relevant supplier.
Prestige Horizon Travel reserves the right to cancel a booking where required payments are not received by the applicable deadline.
5. Final Payment
Where a booking requires a deposit, the remaining balance must be paid by the deadline communicated to the client.
Unless otherwise agreed in writing, the client may not travel or receive final travel documentation where the required balance remains unpaid.
Some suppliers may require full payment a specific number of days before arrival or departure. Where this applies, the supplier's payment deadline will take precedence.
6. Prices
Prices displayed on our website, social media platforms, quotations, or other marketing materials may change without notice before a booking is confirmed.
Prices may be affected by:
- Supplier price changes;
- Availability;
- Currency fluctuations;
- Taxes and government charges;
- Airline or accommodation fees;
- Seasonal pricing;
- Special offers ending; and
- Changes made by third-party suppliers.
Once a booking has been confirmed and paid for, the applicable supplier's terms regarding price changes will apply.
7. Cancellations by the Client
Cancellation terms vary depending on the supplier and travel product booked.
Some bookings may be:
- Fully refundable;
- Partially refundable;
- Subject to cancellation fees;
- Non-refundable; or
- Non-changeable.
The cancellation policy applicable to a booking will be communicated to the client where available.
Clients should not assume that deposits or payments are automatically refundable.
Where a supplier retains an amount due to its cancellation policy, Prestige Horizon Travel may be unable to refund that amount.
Any refund due to the client will be processed only after the relevant supplier has released the applicable funds to Prestige Horizon Travel.
8. Changes to Bookings
Requests to change travel dates, passenger details, accommodation, flights, activities, or other booking information are subject to availability and supplier approval.
Changes may result in additional costs, including:
- Supplier amendment fees;
- Fare differences;
- Accommodation rate differences;
- Activity fees;
- Administrative charges; and
- Other applicable costs.
Prestige Horizon Travel will communicate applicable charges to the client before processing a requested change where reasonably possible.
9. Cancellations or Changes by Suppliers
Travel suppliers may sometimes cancel, change, reschedule, overbook, or otherwise modify services.
This may occur due to operational requirements, weather, safety concerns, maintenance, government restrictions, strikes, natural disasters, or other circumstances.
Where this occurs, Prestige Horizon Travel will assist the client in communicating with the relevant supplier and, where available, identifying alternative arrangements.
Any refund, credit, replacement service, or compensation will be subject to the terms and policies of the relevant supplier and applicable law.
10. Flights and Airline Bookings
Where Prestige Horizon Travel assists with flight bookings, the airline's fare rules and conditions apply.
Clients are responsible for checking:
- Passenger names;
- Travel dates;
- Departure and arrival airports;
- Baggage allowances;
- Flight times;
- Connection times; and
- Other booking information.
Airlines may change flight schedules, routes, baggage policies, or other conditions.
Prestige Horizon Travel is not responsible for airline delays, cancellations, missed connections, lost baggage, denied boarding, or other airline-related disruptions, except where liability cannot legally be excluded.
11. Accommodation
Accommodation is provided subject to the terms and conditions of the relevant accommodation provider.
Room types, facilities, check-in times, check-out times, meals, deposits, minimum stays, and other conditions may vary.
Photographs and descriptions used on our website or in marketing materials are intended for general information and may not represent the exact room, view, furniture, or facilities allocated to a client.
Specific requests such as room location, bed configuration, early check-in, late check-out, views, or special occasions are requests only unless expressly confirmed in writing.
12. Activities and Excursions
Activities such as adventure sports, safari experiences, boat trips, hiking, ziplining, rafting, quad biking, bungee jumping, and other excursions may involve inherent risks.
Clients must comply with the safety instructions, rules, age requirements, weight restrictions, medical requirements, and other conditions imposed by the activity provider.
The relevant supplier may refuse participation where a client does not meet its requirements.
Any cancellation, refund, or compensation relating to an activity will be subject to the activity provider's terms.
13. Travel Documents and Entry Requirements
Clients are responsible for ensuring that they have all required travel documents.
Depending on the destination, this may include:
- Valid passports;
- Visas;
- Permits;
- Travel insurance;
- Vaccination certificates;
- Identification documents;
- Parental consent documentation; and
- Other documents required by authorities or suppliers.
Prestige Horizon Travel may provide general information regarding travel requirements, but clients remain responsible for verifying that they meet all applicable entry and travel requirements.
Requirements can change, and clients should verify current requirements with the relevant authorities before travelling.
14. Travel Insurance
We strongly recommend that clients obtain appropriate travel insurance before travelling.
Travel insurance may provide protection against circumstances such as medical emergencies, trip cancellation, delays, baggage loss, or other unforeseen events, depending on the policy.
Clients are responsible for reviewing their insurance policy and ensuring that it provides appropriate cover for their circumstances and planned activities.
15. Health and Safety
Clients are responsible for considering their own health, fitness, medical needs, and ability to participate in planned activities.
Where an activity has specific medical, fitness, age, weight, or other requirements, the client must comply with those requirements.
Clients should seek appropriate professional medical advice where necessary before travelling or participating in activities.
16. Third-Party Suppliers
Prestige Horizon Travel may arrange services provided by independent third-party suppliers.
These suppliers operate independently and may have their own terms, conditions, cancellation policies, safety requirements, and liability provisions.
Where applicable, the supplier's terms will apply to the service purchased.
Prestige Horizon Travel will make reasonable efforts to work with reputable suppliers but does not control the day-to-day operation of independent suppliers.
17. Our Responsibility
Prestige Horizon Travel will provide its services with reasonable care and skill, subject to applicable law.
We will make reasonable efforts to:
- Process bookings accurately;
- Communicate important booking information;
- Assist clients with travel arrangements;
- Communicate supplier changes where we become aware of them; and
- Assist clients in resolving booking-related issues.
However, we are not responsible for circumstances outside our reasonable control or for failures by independent suppliers, except where liability cannot legally be excluded.
18. Events Outside Our Control
Prestige Horizon Travel will not be responsible for failure or delay in providing services where caused by circumstances beyond our reasonable control.
These may include, but are not limited to:
- Natural disasters;
- Severe weather;
- Floods;
- Fires;
- Pandemics or epidemics;
- Government actions;
- Civil unrest;
- War;
- Strikes;
- Transport disruptions;
- Airport closures;
- Supplier failures;
- Power or infrastructure failures; or
- Other extraordinary events.
Where such circumstances occur, we will make reasonable efforts to assist the client with available alternatives.
19. Client Responsibilities
Clients agree to:
- Provide accurate information;
- Make payments on time;
- Review booking confirmations;
- Check travel documents;
- Follow supplier rules;
- Follow safety instructions;
- Respect accommodation and activity providers;
- Arrive at departure points on time; and
- Inform us promptly of any errors or issues with their booking.
Clients may be responsible for additional costs resulting from incorrect information supplied by them or failure to comply with booking requirements.
20. Website Information
We aim to ensure that information on our website is accurate and up to date.
However, travel prices, availability, supplier policies, schedules, facilities, and other information can change.
We reserve the right to correct errors, update information, and make changes to website content where necessary.
21. Website Use
Users agree not to misuse our website, including by:
- Attempting to gain unauthorised access;
- Introducing malicious software;
- Copying website content for commercial use without permission;
- Using the website for fraudulent purposes; or
- Interfering with the operation or security of the website.
22. Intellectual Property
Unless otherwise stated, content on the Prestige Horizon Travel website, including logos, branding, text, graphics, designs, and original marketing material, belongs to Prestige Horizon Travel or is used with permission.
Such material may not be copied, reproduced, modified, distributed, or commercially exploited without prior written permission.
23. Privacy
Prestige Horizon Travel may collect and process personal information necessary to provide travel services, communicate with clients, process bookings, and meet legal or operational requirements.
Personal information will be handled in accordance with our Privacy Policy and applicable South African data protection laws, including the Protection of Personal Information Act (POPIA), where applicable.
24. Complaints
If you experience an issue with your booking, please contact Prestige Horizon Travel as soon as reasonably possible.
Where the issue relates to a third-party supplier, we will assist with communication and resolution where reasonably possible.
Complaints should be raised promptly, particularly while the client is still travelling, so that the relevant supplier has an opportunity to resolve the issue.
25. Refunds
Where a refund is approved, the amount and timing of the refund will depend on the applicable supplier's refund policy and the method by which the original payment was made.
Third-party supplier refunds may take time to process.
Prestige Horizon Travel will communicate relevant refund information to the client once it becomes available.
26. Limitation of Liability
To the extent permitted by applicable law, Prestige Horizon Travel will not be liable for losses, costs, damages, delays, injuries, cancellations, or disruptions arising from the acts or omissions of independent third-party suppliers or circumstances outside our reasonable control.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under South African law.
27. Consumer Rights
Nothing in these Terms is intended to remove, restrict, or limit any rights or protections that consumers may have under applicable South African law.
Where a provision of these Terms conflicts with a mandatory legal consumer protection, the applicable law will prevail.
28. Changes to These Terms
Prestige Horizon Travel reserves the right to update these Terms of Service from time to time.
The latest version will be published on our website with the applicable effective date.
The Terms applicable to a booking will generally be those communicated to the client at the time of booking, subject to any mandatory changes required by law or supplier conditions.
29. Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa.
Any disputes will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate courts or dispute-resolution bodies.
30. Contact Us
If you have questions about these Terms of Service or your booking, please contact us:
Prestige Horizon Travel (Pty) Ltd
South Africa
Email: info.prestigehorizontravel@gmail.com
Website: prestigehorizontravel.co.za
Last Updated: 9 August 2026
Prestige Horizon Travel reserves the right to update these Terms of Service when necessary.